Qualifications

Basic Requirements:

• US Citizenship is required
• (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.)
• ENGLISH: Must be proficient in basic written and spoken English
• EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant
• OR Must have successfully completed one (1) year above high school
• This education must have been obtained in an accredited technical school, junior college, college or university
• One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university
• (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level
• (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-8 LEVEL TO QUALIFY FOR THIS POSITION
• GS-08: The Supervisory MSA has full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting
• AND Demonstrated Knowledge, Skills, and Abilities: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
• Ability to provide briefings, orientations, staff development, and training in a patient support setting
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
• Advanced knowledge of managing or leading patient support staff in a clinic
• This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.