What You'll Do:

· Design and configure capabilities across ITSM, ITAM, CMDB, Service Catalog/Portal, and ITOM to support IT and business processes.

· Build and maintain integrations (REST/SOAP, IntegrationHub, MID Server) with robust error handling, logging, and resilience.

· Design and maintain Service Catalog items, optimize catalog structure, and enhance Employee Center taxonomy for better UX and content discoverability.

· Develop orchestrations/automations (Flow Designer, subflows, scripted logic) that streamline operations and reduce manual effort.

· Translate technical and business requirements into scalable, maintainable solutions and clear user stories.

· Collaborate with configuration management teams to improve CMDB data quality, implement reconciliation patterns, and support governance initiatives.

· Partner with monitoring and operations teams to integrate event data, enrich alerts, and ensure seamless workflows between systems.

· Coordinate Discovery schedules, IP ranges, and MID Server requirements with infrastructure teams; implement discovery patterns as needed.

· Support platform upgrades, troubleshoot issues across environments, and follow best practices for change and release management.

· Document solutions (runbooks, knowledge articles) and ensure smooth hand‑offs to support teams.

· Adhere to development best practices to ensure code quality, scalability, and security.

What We're Looking For:

· 3+ years of ServiceNow development experience in an enterprise environment.

· Strong JavaScript/Glide skills and proficiency with Flow Designer, Script Includes, Business Rules, UI Policies, Scoped Apps, and disciplined update‑set practices.

· Proficiency with Flow Designer (and familiarity with legacy Workflow Editor).

· Hands-on ITOM and automation/orchestration experience).

· Working knowledge of CMDB data models and health practices.

· Familiarity with ITIL (Incident, Problem, Change) and Agile delivery.

· Strong communication skills; comfortable in a lean team contributing across discovery, build, and light production support; able to collaborate with engineering teams.

· ServiceNow CSA/CAD certification (or equivalent practical experience).

Why Join Us

High impact and broad scope: partner directly with engineering and business teams, own work end‑to‑end, and grow your platform engineering skills on a modern ServiceNow stack.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

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Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. 

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation